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Frequently Asked Questions about Skilled
Nursing
We want to make sure you or a loved one feels completely informed about
the Metropolitan skilled nursing facilities and the quality care you can expect.
Your confidence in our skilled specialists should begin early, when you
want answers to your questions.
Hopefully, this section will help you with your research. If you do not
see your question below or are confused by an answer, please call us at
(718) 851-5960 to speak with one of our helpful counselors.
What are your visiting hours?
All three of our facilities are open to family and registered guests from 10 a.m. to 8 p.m. daily. We do make special arrangements in certain cases for loved ones who need to stay over. To learn more about visiting hours or staying over, please contact the appropriate facility.
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Is there a beauty shop/barber shop on the premises?
Yes. We have hair salons at all three of our facilities. You can schedule an
appointment by contacting the Recreational Therapy Department, Social
Work Services Department, unit nursing staff or ward clerk at the appropriate
facility. Payments can be deducted from a resident’s personal expense
account or paid in the Social Work Services Department.
We are also happy to visit a resident at his or her bedside if they are
unable to make it to the hair salon.
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What type of clothing and other items should I bring?
Please leave all valuables at home. Your clothing should be machine washable
and comfortable. We recommend you bring the following: socks, shoes,
slippers, pajamas, undergarments, shirts, slacks and sweaters.
Don’t forget your toiletries, including toothbrush, brush/comb, makeup,
shaving kit and other personal items you think you’ll need.
If you are entering one of our facilities for rehabilitation, bring sneakers
or shoes designed for physical activity.
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Do you allow pets?
We are happy to give our residents the opportunity to visit with their
pets. All pets must have veterinary certificates on file with security
before they enter the premises and remain on a leash during the visit.
Each facility has designated areas where family and friends may bring a
pet for your loved one to enjoy. For more information, please contact the
Security Supervisor at the appropriate facility.
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How are services paid for?
Services are covered by most health insurance plans. We are aligned with a growing number of managed care companies, and we accept many forms of traditional insurance. The patient’s personal doctor prescribes the services, which are then paid for in part or in full by:
- Medicare
- Medicaid
- Managed care providers (including HMOs)
- Private insurance
- Other third-party payers
- Private payment, including MasterCard, Visa and American Express
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Do you offer special dietary meals?
Your dietary needs are important to us. That’s why you’ll meet
with a Registered Dietitian (certified by the American Diabetics Association)
when you arrive.
We make every attempt to cater to individual dietary restrictions, including
religious, health and cultural needs. Specialized meal plans are available
and can be made by speaking with the Dietary Department in the appropriate
facility.
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Do you provide special services for observant Jewish patients?
Yes. Only Glatt kosher food is allowed in our Metropolitan Jewish
Geriatric Center and Shorefront Jewish Geriatric Center facilities. Cholov
Yisroel, Pas Yisroel and kosher vegetables are served.
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Both of these facilities also have a full-time rabbi and Mashgichim on
site. In addition, these facilities provide daily, weekly and
monthly services and programs for our observant Jewish residents and
community.
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Do you have laundry services on site?
Yes. We have partnered with a local, qualified vendor to provide laundry
services to all patients and residents. Laundry is picked up from each
room and delivered back on hangers. Items that require dry cleaning should
be left at home. Contact the nursing staff
at the appropriate facility to find out the laundry schedule.
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Frequently Asked Questions
